This article is only about My Fabulous Storyteller Lunii-1 and Lunii-2 models.
❔ To identify the model of your Storyteller, we invite you to consult this article of our FAQ.
Does the Luniistore display an error message similar to the image below?
We invite you to contact us and send us a screenshot of the error message appearing on the Luniistore, as well as the error reports generated by the Luniistore. These files can help us identify the problem you are experiencing (click here to find out how to locate these files).