It all depends on the model of My Fabulous Storyteller you own.
❔ To know which model of Storyteller you own, we invite you to consult this article of our FAQ.
The original cable is a USB cable for charging the device and transferring data.
⚠️ Some cables are limited to charging devices, and therefore do not allow the computer to communicate with the device.
The USB cable supplied with My Fabulous Storyteller is a black USB cable. If your device is not detected by the computer application, don't hesitate to test several USB cables in your possession.
The cables supplied with smartphones are generally compatible 📱
👉 If you own a Storyteller model Lunii-1, you'll need a micro-USB to USB cable.
👉 If you own a Storyteller model Lunii-2 or model Lunii-3, you'll need a USB-C to USB cable.