A sound problem on My Octave Headset can come from two sources: the audio cable or the headphone itself.
In order to verify where the concern comes from and to be able to provide you with the appropriate solution, we invite you first of all to try to:
- Plug another headset into My Fabulous Storyteller
- Plug My Octave Headset into another device
In order to determine if the problem comes from the audio cable or from the Octave Headset itself.
You can also test with another double jack audio cable if you have one, it is a 3.5mm M/M jack cable (shown below).
If the problem is with the cable, we invite you to contact us by sending us your complete postal address so that we can send you a new one.
If the problem is more of a headphone problem, we invite you to send us the purchase invoice for your Octave Headset so that we can take care of it within our after-sales service.