It seems that the problem comes from the battery of your Fabulous Storyteller:
- When you plug in My Fabulous Storyteller, it works properly.
- As soon as you unplug it, it does not turn on or does not work anymore.
First of all, please proceed to open your Fabulous Storyteller by unscrewing the four small screws on the back with a small cross-head screwdriver. Check if the battery is connected correctly. Rest assured that this action will not affect the warranty.
If, after performing this verification, the same problem reoccurs, please contact us. Make sure you send us the purchase invoice of your Fabulous Storyteller and explain the issue you are experiencing with the device.