We invite you to contact us and specify the type of problem encountered by your Fabulous Storyteller (the Lunii logo is static or appears then disappears, the devices flashes, a story launches, and then stops, always at the same time or randomly, etc.).
Please don't hesitate to send us a short video illustrating the problems encountered by your Fabulous Storyteller. The more details you can provide to our team, the easier it will be for us to help you find the right solution as quickly as possible.
If the problem encountered by your Fabulous Storyteller requires the replacement of a part, such as the SD card, for example, we can, if you wish, send you the part you need to proceed with the appropriate repair. Please include your full postal address in your message as well as your agreement for a potential sending of the part.