- If one or more horizontal lines appear on the screen of your Fabulous Storyteller, it indicates a problem with the device's SD card. To solve this problem, we invite you first to reset your Fabulous Storyteller. To find out how to proceed, please click here!
- If the lines are vertical, the problem comes from the screen.
These two components can be sent to you at home for repair. All you have to do is to contact us, tell us the problem you are encountering with your Fabulous Storyteller. Please make sure you include your full postal address in your message.
If you prefer to send your Fabulous Storyteller to our after-sales service, please remember to include a copy of the purchase invoice of the device.