Can your Fabulous Storyteller still read stories despite the blank screen?
We invite you to contact us and specify if your Fabulous Storyteller can still read the stories regardless of the blank screen.
If the problem encountered by your device requires the replacement of a part such as the screen of the Fabulous Storyteller, we can, if you wish, send you the part you need to proceed with the appropriate repair. Please remember to send us your full postal address.
Your Fabulous Storyteller displays a blank screen, can no longer play stories and is not detected by the Luniistore™?
Firstly, we invite you to reset your device via the page My Fabulous Storytellers in the Luniistore™. This operation will not delete your Library, but you will need to add your desired story albums again on your Fabulous Storyteller.
If the problem persists after the reset, please contact us. Let us know if your Fabulous Storyteller can (or cannot) play stories regardless of the blank screen, and if the Luniistore™ detects it or not. The more information you can provide to our team, the easier it will be for us to help you find a solution.
If the problem encountered by your device requires the replacement of a part, such as the SD card, for example, we can, if you wish, send you the part you need to proceed with the appropriate repair. We also invite you to include your full postal address in your message.