This article only concerns My Fabulous Storyteller Lunii-1 and Lunii-2 models.
❔ To know which model of Storyteller you own, we invite you to consult this article of our FAQ.
The ERROR logo (on the front of the Fabulous Storyteller) usually indicates that an error has been detected on the SD card.
You can then reconnect your device to your Luniistore account to transfer your stories to it. Don't worry, its stories are stored in your account's library 🥰
If formatting does not resolve the situation, please contact us and send us a photo of the error encountered and the error reports generated by Luniistore, as it is these files that will help us identify the source of the blockage encountered (click here to find out where to find these files).