First, we invite you to reset your Fabulous Storyteller via the page My Fabulous Storyteller in the Luniistore™.
If the problem persists after the reset, we invite you to contact us and to specify the type of sound problem encountered by your device. The more information you can provide to our team, the better we will be able to help you find a solution.
If the problem encountered by your device requires the replacement of a part such as the speaker or the sound wheel on the right-hand side of the Fabulous Storyteller, we can, if you wish, send you the suitable part so that you can proceed with the appropriate repair. Please make sure to include your complete postal address in your message.