First, we invite you to reset your Fabulous Storyteller via the page My Fabulous Storyteller in the Luniistore™.
If the problem persists after the reset, we invite you to contact us and to specify the type of sound problem encountered by your device. The more information you can provide to our team, the better we will be able to help you find a solution.
If the problem encountered by your device requires the replacement of a part such as the speaker or the sound wheel on the right-hand side of the Fabulous Storyteller, we can, if you wish, send you the suitable part so that you can proceed with the appropriate repair. Please make sure to include your complete postal address in your message.
The Night Mode 🌙
Please note that if the sound seems too low, this may be due to activating the Night Mode. We invite you to make sure that the Night Mode is deactivated by pressing the Home button of your Storyteller for 3 seconds (button representing a small House, at the top right of your device). To learn more about the sound when Night Mode is on, click here.