When an audiobook is purchased, it is automatically added to the Library of your Lunii account. Audiobooks purchased on your account are stored in the Library and cannot be deleted (unless you do so voluntarily).
Once an audiobook has been purchased and added to your library, it cannot be removed from the Luniistore. If you delete it by mistake, you can always download it again free of charge 😊
If, however, you do not find certain audio books on your account, we invite you first of all to check that you have not, by mistake, created several accounts on Luniistore and then made your previous purchases on another account
If this is not the case, please contact us by sending us the purchase invoices for the audio books in question.
If a message appears when you want to transfer an audiobook from the Bookshop to the Story Factory indicating that the audiobook is no longer available for sale, don't panic!
Your audiobook is still in your Library and can be transferred to your Story Factory. To do so, simply click on the small "+" in the bottom right-hand corner of the audiobook in question. If you do not see this "+" but only the cover of the audiobook, click on the three little lines to change the display of your audiobooks.