You have placed an order on our website lunii.com, on the Luniistore (our computer app) or on the Lunii mobile app and do not know if it has been taken into account? Here are some things that may help you 💡
✨ Your order is in "Success" status
It’s all right for you ✅
Your order has been successfully completed. An order confirmation email was sent to you a few minutes after your payment.
If your order included audiobooks, they were automatically added to your Library and can be transferred to your Storyteller.
✨Your order has a different status
Don’t worry, you’re all right too 😇
If in your purchase history, your order appears with the status "Pending", "In progress", "Payment not completed", "Created" or "Failure", this means that it has not been validated and will never be debited from your bank account.
In this case it is necessary to perform the simple action below and then make a new attempt👇
👉If you are on the Luniistore, our computer application, it is necessary to update your application via the latest installer. To do this, first close the Luniistore and then click Download the Luniistore and let us guide you through the reset.
👉 If you are on the Lunii mobile app, make sure your app is updated.
👀 If your first order attempt included a promo code, a book code or was paid in part or in full via your Gift Card Balance and these have disappeared or are no longer usable, we invite you to contact us right here.