The QR Code must be scanned directly from the Lunii mobile application (not from your phone's camera).
✨ What is a QR code?
It's a square-shaped barcode that can be scanned to obtain digitized information. On the Fabulous Storyteller, it is used to identify it on the Lunii mobile application.
✨ What does a QR code look like?
✨ Where can I find the QR code?
You can find it under your Fabulous Storyteller.
✨ How do I scan it?
The QR code must be scanned directly from the Lunii mobile application (on your smartphone).
✨ When do I have to scan the QR code?
To link your Fabulous Storyteller to your Lunii account for the first time.
✨ How do I access the QR code scanning stage?
- On the homepage of My Fabulous Storyteller, you can click on the "Associate a new Fabulous Storyteller" pop-up window.
- Or, in the "Devices" section, click on the small "+" at top left.
✨ I can't scan the QR code, what should I do?
To scan the QR code, it is necessary to :
- Have authorized access to your phone camera from the mobile application (if you have refused access, it is necessary to go to your smartphone settings to authorize access to the camera for the Lunii mobile application).
- Check that the QR code is not erased and is fully visible.
Unless the QR code has been scratched off, or you're in a particularly dimly lit environment, there's no reason why the code shouldn't be legible. If the image isn't sharp, check the sharpness of your smartphone's camera lens. You can also move your smartphone towards or away from the QR code until it is detected by the camera.
✨The QR code is not readable, what can I do?
You can't read your QR Code? Don't worry: you can enter the serial number of your Fabulous Storyteller manually on the mobile application (see screenshot below) and move on to the next step 🙌