❔First of all, we invite you to identify the model of your Storyteller, by consulting this article of our FAQ.
👉 If you have the Lunii-3 model, go to this section of our FAQ.
👉 If you have a Lunii-1 or Lunii-2 model, please read on:
If the audiobook transfer doesn't work, first check that the cable you're using supports data transfer: some cables are limited to the charging function, and so can't be used to add your audiobooks.
If the cable you're using does allow data transfer and your Storyteller is detected, you'll need to format it.
Please refer to this FAQ article to perform this operation.
If your Storyteller is not detected by your computer or the Lunii application, you can read this article to find the solution.
If the transfer of audio books still doesn't work after formatting and/or trying with another cable, please contact us with any details you feel are important so that we can help you resolve the situation.