It is possible to get a refund for an album paid with your gift card balance if you meet the following conditions ☝ :
- You made the purchase less than 14 days ago
- You did not transfer the album to "My Fabulous Storyteller".
If one of these two conditions is not met, it will not be possible to refund or exchange the album(s) concerned.
If you meet all the conditions, please contact our Customer Service Department here, the refund will then be automatically added to your Gift Card balance and can never be refunded to a credit card or Paypal.