You have placed an order on our website, and you finally want to return and get a refund for one of the products or the entire order placed?
Following article L. 121-16 of the Consumer Code, you have a period of fourteen clear days from the delivery of the order to return unwanted products in their original packaging, for exchange or refund, without penalty, except for return shipping costs.
It is, consequently, necessary that you submit the application for the return within fourteen clear days from the delivery of the parcel and that the product (in this case My Fabulous Storyteller or My Octave Headset) is:
- Always surrounded by the protective plastic
- That the corresponding invoice be attached to the shipment
If these three conditions are met, we invite you to contact us to explain the motive for the return, and we will send you the appropriate procedure.
Once your package is delivered, the refund is issued within 14 days.
Do you want to get a refund for a story album? Visit here for more information!