We invite you to contact us and let us know the type of problem encountered by your Fabulous Storyteller (Lunii logo fixed or appearing and then disappearing, flashing, launching a story and then stopping, always at the same time or in a random way, etc.).
Feel free to send us a short video illustrating your comments. The more details you can provide to our team, the more we will be able to help you find the right solution as quickly as possible.
If the problem encountered by your device requires the replacement of a part such as the SD card, we could, if you wish, send you the appropriate part so that you can carry out the appropriate repair. We invite you to also send us your full postal details in your message.