We first suggest that you check the problem does not come from the headset or the earphones you use. To do this, connect your headset/earphones to another device such as your phone: if they work, the problem comes from My Fabulous Storyteller; if they don't work, the problem comes from your headset/earphones.
You can also connect other earphones or another headset to My Fabulous Storyteller to check the origin of the problem.
Finally, if the headset you are using is My Octave Headset and your diagnosis leads you to believe that the problem is due to the latter, we invite you to try, if you can of course, to connect your Octave Headset to the Fabulous Storyteller via another 3.5mm M/M jack cable:
- If the problem persists, the problem comes from My Octave Headset
- If the problem is fixed, the problem most likely comes from the jack cable
After these few manipulations, we invite you to contact us and specify the type of problem encountered by your device as well as the information collected by testing with various earphones/headsets and on several devices. The more details you can provide to our team, the more we will be able to help you find the right solution as quickly as possible.
If the problem encountered by your device requires the replacement of a part such as the sound wheel on the right side of the Fabulous Storyteller, we could, if you wish, send you the appropriate part so that you can carry out the appropriate repair. We invite you to also send us your full postal details in your message.