First, please try charging My Fabulous Storyteller with another USB cable, and regularly check the color of the LED of the Fabulous Storyteller during the charge.
When the battery is fully charged, the LED will switch from red to green.
- If the LED is orange (or half red/half green), the battery may not be connected properly. Please open the Fabulous Storyteller by unscrewing the four small screws on the back with a small cross-head screwdriver, and check if the connections are correct. Rest assured, this action will not affect the warranty.
- If the LED does not turn on, flashes, or never turns green, this indicates a problem with the battery.
- Finally, in some cases, the LED may turn green, but an empty battery signal appears on the Fabulous Storyteller when the device is switched on. Or the Fabulous Storyteller may suddenly shut down during a story.
Does your Fabulous Storyteller present one of the problems mentioned above? Do you notice a change in your device's battery life? Does charging via another USB cable does not solve the problem? In these cases, we invite you to contact us. Please explain the issue you are experiencing, and send us the purchase invoice of your Fabulous Storyteller to potentially benefit from the assistance of our after-sales service.
