This article only concerns My Fabulous Storyteller Lunii-1 and Lunii-2 models.
❔ To know which model of Storyteller you own, we invite you to consult this article of our FAQ.
First, we invite you to check that the SD card in the Storyteller does not have a false contact.
Handling is very simple, only a few screws to be removed using a cross screwdriver or a Torx T6 screwdriver (depending on the model of your Storyteller).
📹Here is the video model Luni-1 or Lunii-2 that will help you to realize this manipulation. The video explains how to replace the SD card: here, you just need to check that it is positioned correctly.
If this is not enough, we recommend you format your Storyteller. To learn how to format your Storyteller, click here 👈
You can then try again to connect your Storyteller to your Luniistore account to transfer your stories to it. Rest assured, your stories are stored in your account’s Library 🥰
If the formatting did not resolve the situation, we invite you in this case to contact us by sending us a photo of the error encountered (NO SD CARD) as well as the error reports generated by the Luniistore (these files may allow our team to determine the source of the outage (click here to find out where to find these files).